Technical Notes

This technical note describes Attachmate product support for Microsoft Windows 7 and lists the known issues.

Attachmate Product Version Support on the Windows 7 Platform

The following Attachmate products earned Microsoft's "Compatible with Windows 7" logo, which ensures that they meet the Windows 7 standards for security, reliability, compatibility, and ease of installation. The products have been tested with both the 64-bit and 32-bit versions of Windows 7.

The following Attachmate products are supported on Windows 7:

Important: Earlier versions of Attachmate products listed above have not been fully tested on the Windows 7 platform. If issues arise, they may be resolved in later versions.

About Reflection for the Web

Reflection for the Web 2011 and Reflection for the Web 2008 client components will run on Windows 7 as long as Reflection for the Web is running on a system that meets the minimum system requirements for the operating system, the Java runtime environment, and the web browser.

For a list of system requirements, see the Reflection for the Web Technical Specifications: http://www.attachmate.com/Products/Terminal+Emulation/refweb/rweb/tech-specs.htm.

For additional information about Reflection for the Web and Java Virtual Machines, see Technical Note 1674.

Known Issues

Review the following known issues with Microsoft Windows 7 and Attachmate products. Check this technical note periodically for updated reports of known issues.

WinHelp Is Not Included with Windows 7

Windows Help program (WinHlp32.exe) is no longer included with Windows. When attempting to access the product help, you may see the following message: "Why can't I get Help from this program?"

To open product help, you may need to install the Windows Help program. For additional information, see Technical Note 2294.

EXTRA! X-treme User Data Location

For the default installation of EXTRA! X-treme 9.1 or higher, the User Data Location (for sessions, macros, and schemes directories) should be the My Documents or All Users directories.

Under Windows 7, if you specify Application Directory (\Program Files) for the User Data Location, the UAC shield icon appears on top of the EXTRA! shortcut icon (the big orange E), indicating that you need elevated or special permissions to run EXTRA! from this location.

Reflection for the Web Servers

Attachmate does not recommend running Reflection for the Web server components in a production environment on a workstation operating system such as Windows 7 because Windows 7 is not a server operating system.

If you must install Reflection for the Web servers on a Windows 7 workstation, note that Windows 7 has a security component called User Account Control (UAC). Under this infrastructure, administrators have administrative privileges, but applications run by administrators are run with standard user permissions, unless the user specifically authorizes the application to use higher privileges.

This structure affects the ability to run the following Reflection for the Web components from the Start Menu: Uninstall, Start Servlet Runner, and all of the wizards in the Utility group. (Servers that are installed as a service run correctly on Windows 7.)

To configure Windows 7 to permit an application to run with elevated privileges:

1. Right-click the application icon, and click Properties.
2. On the Compatibility tab, under Privilege Level, select Run this program as an administrator.
3. Click OK.

For further information about UAC, see one of the following resources:

• Microsoft TechNet - http://technet2.microsoft.com/WindowsVista/en/library/0d75f774-8514-4c9e-ac08-4c21f5c6c2d91033.mspx?mfr=true
• Wikipedia - http://en.wikipedia.org/wiki/User_Account_Control

Reflection for the Web and IIS 7 Integration

Note: On Windows Server 2008 and Windows 2008 R2, there is a known issue integrating Reflection for the Web with IIS 7.

Reflection for the Web 2011 and Reflection for the Web 2008 R3 integrate with IIS 7.x. For more information see:

Reflection LPD Not Supported on Windows 7

Reflection LPD, which ships with some Reflection products, is not supported on the Windows 7 platform.