Saving settings files can cause the following application error in Reflection when specific criteria are met. Error: "Reflection for [host type] has encountered a problem and needs to close. We are sorry for the inconvenience." When this occurs, the associated VBA project can be corrupted. This situation affects only Reflection version 14.0 Service Pack 4 (SP4). This technical note explains the scenario in which this issue may occur, and provides a workaround.
This potential loss of VBA project file data may occur if all of the following are true:
When the Reflection settings file is saved, an error like the following may be encountered:
If you click "To see what data this error report contains, click here," the error signature varies per product. The following is an example of the Reflection for UNIX and OpenVMS errors:
AppName: r2win.exe AppVer: 14.0.531.0 ModName: rvba64.dllModVer: 14.0.394.0 Offset: 00004e9d
This issue is resolved in Reflection 14.0 Service Pack 5 (SP5).
Customers with a Volume Purchase Account and current maintenance plan for their applicable Reflection product are entitled to Reflection version 14.0 SP5. Reflection version 14.0 SP5 can be downloaded from the Attachmate Download Library (login required) at https://download.attachmate.com/upgrades/DownloadInfo.aspx?fileid=2433.
If you are unable to upgrade to Reflection 14.0 SP5 at this time, as a temporary workaround, you may want to uninstall Reflection version 14.0 SP4 and reinstall Reflection 14.0 SP3. This problem does not occur in SP3.
Note: If you are running Reflection for IBM, your settings files cannot be rolled back from version 14.0.4 to 14.0.3. Please contact Technical support for information about the next service pack.
Customers with a Volume Purchase Account and current maintenance plan for their applicable Reflection product are entitled to Reflection version 14.0 SP3. Reflection version 14.0 SP3 can be downloaded from the Attachmate Download Library (login required) at https://download.attachmate.com/Upgrades/DownloadInfo.aspx?fileid=1895.
For information about uninstalling SP4, see Technical Note 1871.