Technical Notes

Reflection 14.0 SP4 and Potential VBA Project Data Corruption
Technical Note 2364
Last Reviewed 27-Jun-2008
Applies To
Reflection for HP version 14.0.4 only
Reflection for IBM version 14.0.4 only
Reflection for ReGIS Graphics version 14.0.4 only
Reflection for UNIX and OpenVMS version 14.0.4 only
Summary

Saving settings files can cause the following application error in Reflection when specific criteria are met. Error: "Reflection for [host type] has encountered a problem and needs to close. We are sorry for the inconvenience." When this occurs, the associated VBA project can be corrupted. This situation affects only Reflection version 14.0 Service Pack 4. This technical note explains the scenario in which this issue may occur, and provides a workaround.

Scenario

This potential loss of VBA project file data may occur if all of the following are true:

• You are running Reflection version 14.0 SP4.
• The VBA (Visual Basic for Applications) project file is locked for viewing (password protected).
• The associated Reflection settings file is saved.

When the Reflection settings file is saved, an error like the following may be encountered:

If you click "To see what data this error report contains, click here," the error signature varies per product. The following is an example of the Reflection for UNIX and OpenVMS errors:

Workaround

As a temporary workaround, uninstall Reflection version 14.0 SP4 and reinstall Reflection 14.0 SP3. This problem does not occur in SP3.

Note: If you are running Reflection for IBM, your settings files cannot be rolled back from version 14.0.4 to 14.0.3. Please contact Technical support for information about the next service pack.

Attachmate development is investigating this problem and a resolution is available in the next service pack. For further information about the next service pack, contact Attachmate Technical Support. For information about contacting support, see http://support.attachmate.com/contact/?prod=reflection.

Customers with a Volume Purchase Account and current maintenance plan for their applicable Reflection product are entitled to Reflection version 14.0 SP3. Reflection version 14.0 SP3 can be downloaded from the Attachmate Download Library (login required) at https://download.attachmate.com/Upgrades/DownloadInfo.aspx?fileid=1895.

For information about uninstalling SP4, see Technical Note 1871.

Related Technical Notes

1871	Uninstalling a Reflection Service Pack or Patch
2127	Reflection 14.0 Service Pack 4 (SP4): Fixes, Features, and File Download