Environment
Reflection for UNIX and OpenVMS version 14.x
Citrix Presentation Server version 4.5
Situation
After installing Citrix Hotfix Rollup Pack PSE450W2K3R02, users receive the following error when starting Reflection: "The application failed to initialize properly (0xc06d007e). Click on OK to terminate the application." This technical note explains how to resolve this issue.
Resolution
Upgrade the Citrix Hotfix
Citrix has released a hotfix that resolves this issue, Hotfix Rollup Pack PSE450R02W2K3007 - for Citrix Presentation Server 4.5 and Citrix Access Essentials 2.0 for Windows Server 2003 (32-bit). The hotfix can be obtained from the Citrix web site at http://support.citrix.com/article/CTX116967.
For Citrix Presentation Server 4.5 on Windows Server 2003 (64 bit), please obtain this hotfix: http://support.citrix.com/article/CTX116966.
After downloading and installing the Citrix Hotfix, Reflection should start up normally.
Update – Issue Reintroduced in Citrix Hotfix Rollup Pack 06
The error was re-introduced in Citrix Hotfix Rollup Pack 06. To resolve the issue, obtain and install the following hotfix from the Citrix web site:
For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 (32-bit): http://support.citrix.com/article/CTX125004.
For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 (64-bit): http://support.citrix.com/article/CTX125005.