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Technical Notes

Upgrading to Reflection for the Web 2014
Technical Note 2349
Last Reviewed 23-Oct-2013
Applies To
Reflection for the Web 2014 (All Editions)
Reflection for the Web 2011 (All Editions)
Reflection for the Web 2008 (All Editions)
Summary

If you are upgrading to Reflection for the Web 2014, you do not need to uninstall the previous version. This technical note provides an overview of the steps to upgrade from your current version.

To upgrade from Reflection for the Web 2011 or Reflection for the Web 2008, follow the instructions for "Upgrading from a Previous Version" in the Reflection for the Web 2014 Installation Guide, found at http://support.attachmate.com/manuals/rweb2014.html.

Note: Upgrades from Reflection for the Web 9.x and earlier are not supported.

Upgrading from Reflection for the Web 2011

To upgrade an automatically-installed version of Reflection for the Web 2011, run the Reflection for the Web 2014 installation program to uninstall the previous version, upgrade your software, and retain your current settings.

If Reflection for the Web is configured for an LDAPS connection to an Active Directory controller for authentication or authorization purposes:

  1. Back up the cacerts file located in the \Program Files\Attachmate\ReflectionServer\jre\lib directory before you upgrade.  
  2. Once the upgrade is complete, replace the new cacerts file with the backed up cacerts file.

If you need to perform a manual installation, see the Installation Guide section titled "Upgrading from Reflection for the Web 2011" and follow the steps for your scenario.

After either an automatic or manual upgrade, other changes may be needed. See the Additional Upgrade Modifications section in the Installation Guide for details.

Troubleshooting Tip: After upgrading, you may encounter an error when clicking a link from the left pane in the Administration WebStation. This error is caused by your browser's caching behavior. To resolve the error, clear your browser cache.

Upgrading from Reflection for the Web 2008

Follow the detailed steps in the Installation Guide to upgrade your automatically installed or manually installed version of Reflection for the Web 2008.

Before you begin, check the following sections in the Installation Guide:

  • Upgrade Scenarios – to determine the optimal method for your upgrade.
  • Comparing Installation Defaults – to identify which default locations changed.
  • Additional Upgrade Modifications – for other changes that may apply after either an automatic or manual upgrade.

If Reflection for the Web is configured for an LDAPS connection to an Active Directory controller for authentication or authorization purposes:

  1. Back up the cacerts file located in the \Program Files\Attachmate\ReflectionServer\jre\lib directory before you upgrade.  
  2. Once the upgrade is complete, replace the new cacerts file with the backed up cacerts file.

Integrating with SiteMinder

If you use SiteMinder to administer single sign-on authentication, see Technical Note 2591 for steps to integrate Reflection for the Web with your SiteMinder installation.

Troubleshooting

If after upgrading, you receive error messages when trying to make a secure connection, see Technical Note 1956, Error Message: "Invalid or missing authorization token."

Obtaining Reflection for the Web

Maintained customers are eligible to download the latest product releases from the Attachmate Downloads web site: https://download.attachmate.com/Upgrades/. For more information about logging into and using the Attachmate Downloads site, see Technical Note 0200.

Additional Resources

For Reflection for the Web technical resources, see http://support.attachmate.com/product/?prod=RWEB2014.

Related Technical Notes
0200 Using the Attachmate Downloads Web Site (FAQ)
1956 Error Message: "Invalid or missing authorization token"
2591 Integrating Reflection for the Web with SiteMinder

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