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Password and Login Issues
Technical Note 2328
Last Reviewed 28-Mar-2008
Applies To
All Attachmate Products
Summary
Technical Note 2328
Last Reviewed 28-Mar-2008
Applies To
All Attachmate Products
Summary
When accessing a system, you may see a "login," "logon," or "signon" prompt or screen. This technical note lists resources to resolve common problems regarding account usernames and passwords which are used for logging in.
Logging into Your Organization's Systems
Attachmate software products (including Reflection, EXTRA!, INFOConnect, and Verastream) are used for connecting to or managing systems. However, Attachmate does not administer the systems or accounts within your organization. Please contact your organization's Help Desk or system administrator for issues regarding lost, forgotten, reset, or expired server login user IDs and passwords (authentication security credentials).
Some Attachmate products have the ability to store your host user ID and password information (such as in a script, recorded macro, or settings file). If you need to configure or modify this data, refer to the documentation for your product at http://support.attachmate.com/manuals/.
Logging into Attachmate Web Sites
If you are having trouble logging in to a password-protected Attachmate web site, refer to the appropriate resources:
- Download Library or My Support: See Technical Note 0201.
- PartnerWeb: For our business partners and resellers, please contact the PartnerWeb administrator at attmbp@attachmate.com or +1(206) 217-7100.
- Vision (Technology Previews): To request access, use the sign-up page. To reset a forgotten password, use the “Lost password?” link on the login page.
- NetIQ: To manage your NetIQ.com account, click the myNetIQ link in the upper right.
