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Technical Notes

EXTRA! Closes or Gives an Application Error During Print Screen
Technical Note 2308
Last Reviewed 14-Mar-2008
Applies To
EXTRA! X-treme version 9.x
Summary

When performing a print screen from within EXTRA!, the EXTRA! application closes or an Application Error is received. This technical note explains the cause of and a possible solution to this problem.

Cause

This problem occurs when the following conditions are true:

  • The EXTRA! parameter "Prompt for Disconnect" is disabled.
  • The default printer driver previously used in this EXTRA! session has been uninstalled from the PC.

Note: If you are using the HP Universal Print Driver, you may be encountering the issue described in Technical Note 2378.

Resolution

For some, this issue has been resolved in EXTRA! X-treme 9.0. Attachmate Technical Support recommends you upgrade to the latest version and service pack for EXTRA! If the error persists after upgrading, contact Technical Support and be sure to include the name of the printer driver you are using.

For information about obtaining and upgrading to EXTRA! X-treme 9.x, see Technical Note 2154.

For information about contacting Attachmate Technical Support, go to http://support.attachmate.com/contact/.

Related Technical Notes
2154 Upgrading to EXTRA! X-treme 9.x: Overview
2378 Print Screen Error in EXTRA! When Using the HP Universal Print Driver
2456 3270 Printer Session Freezes when Printing to HP Printer Appliance
9970 Technical Notes for EXTRA!

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