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Technical Notes

Reflection Setup Does Not Accept 6-Digit VPA Number
Technical Note 2306
Last Reviewed 11-Sep-2008
Applies To
Reflection for IBM version 13.0 through 14.0 SP4
Reflection for HP, UNIX and OpenVMS version 13.0 through 14.0 SP4
Reflection X version 13.0 through 14.0 SP4

Attachmate Volume Purchase Accounts (VPAs) created since January 11, 2008 are assigned six-digit numbers. The VPA Number field in Reflection Setup, however, is limited to five numeric characters. This technical note describes the impacts and recommendations.

Note: This issue is fixed in Reflection 14.0 Service Pack 5 (SP5) and higher.

Entering the VPA Number

When installing Reflection, the Setup wizard Customer Information panel prompts for personalization data. Entering this information is optional.

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Figure 1. Reflection Setup Wizard Customer Information Panel
Figure 1. Reflection Setup Wizard Customer Information Panel

Problem Symptom

When attempting to enter a 6-digit VPA number, the last digit is not accepted and the system default beep sound plays.

How is the VPA Number Used?

The entered VPA number is stored for convenient reference (for when you contact Sales Service or Technical Support, for example). The entered VPA number is displayed in the following locations:

  • Help About dialog (select System and scroll to bottom)
  • Add/Remove Programs entry "support information"
  • Reflection metering reports, when Reflection is used in conjunction with Reflection for the Web Metering Server as described in Technical Note 2189

For more information about VPA numbers, see

Recommended Actions

To resolve this issue, you can take any of the following actions:

  • Enter only the first five digits of your VPA number. When you contact Sales Service or Technical Support, the representative will automatically identify the last digit.
  • Alternatively, you can skip entering the VPA number in Setup. This data is optional and is not required to complete product installation. When calling Sales Service or Technical Support, to find your VPA number, refer to your eCertificate or

Note: If you open a technical support Service Request on the My Support web site, you do not need to provide your VPA number. (For more information about using My Support, see Technical Note 0202.)

  • If you upgrade to Reflection for IBM 2007 or Reflection 14.0 SP5 or higher, you will be able to enter the six-digit VPA number during installation.
Related Technical Notes
0202 Using the Attachmate My Support Features
2127 Reflection 14.0 Service Pack 7 (SP7): Fixes, Features, and File Download
2189 Reflection for the Web Usage Metering Explained

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