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Unable to Open Help on Windows 7, Windows Server 2008, or Windows Vista
Technical Note 2294
Last Reviewed 23-Oct-2009
Applies To
EXTRA! X-treme version 9.0 or higher
INFOConnect Enterprise Edition version 8.1
Reflection for Secure IT Windows Client version 7.0 or higher
Reflection for IBM version 14.x
Reflection for UNIX and OpenVMS version 14.x
Reflection for HP with NS/VT version 14.x
Reflection X version 14.x
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows Server 2008
Summary
Figure 1. Windows Vista: "Why can't I get Help from this program?"
Technical Note 2294
Last Reviewed 23-Oct-2009
Applies To
EXTRA! X-treme version 9.0 or higher
INFOConnect Enterprise Edition version 8.1
Reflection for Secure IT Windows Client version 7.0 or higher
Reflection for IBM version 14.x
Reflection for UNIX and OpenVMS version 14.x
Reflection for HP with NS/VT version 14.x
Reflection X version 14.x
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows Server 2008
Summary
Product help may not display when running on Microsoft Windows Vista, Windows Server 2008, or Windows 7. This technical note describes the symptom and solution.
Symptom
When attempting to access the product help, you may see the following message:
Figure 1. Windows Vista: "Why can't I get Help from this program?"Explanation
Attachmate products (listed in the Applies To section above) provide application help in the WinHelp (*.hlp) format. Beginning with Windows Vista, the Windows Help program (WinHlp32.exe) is no longer included with Windows. Microsoft prohibits redistribution of the Windows Help program.
Solution
To view the help files, you can download and install WinHlp32.exe from the Microsoft Download Center. The downloads support 32-bit and 64-bit editions.
- Windows 7: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=258aa5ec-e3d9-4228-8844-008e02b32a2c
- Windows Server 2008: http://go.microsoft.com/fwlink/?LinkId=114216
- Windows Vista: http://go.microsoft.com/fwlink/?LinkID=82148
For more information, see the Microsoft article at http://support.microsoft.com/kb/917607.
Enabling Macros
After you have installed the Windows Help support, you will be able to view the application help; however, some functionality will be missing because WinHelp macros are no longer enabled by default. Although you can view the help without enabling these macros, you may encounter the following error message:
There was a problem running the macro. (1037)
Note: Both Reflection and EXTRA! help files use macros to provide a double-pane window display. This display is not available unless you enable macros.
You can enable full macro support by editing the Windows registry. Note: Use extreme caution when editing the Windows registry.
- Create the following new subkey.
On 32-bit Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelpOn 64-bit Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Microsoft\WinHelp- In the new subkey, add a DWORD value named AllowProgrammaticMacros.
- Set the value for AllowProgrammaticMacros to 1.
Note: Alternatively, this functionality can be enabled by creating and importing a .reg file.
For more information, see the Microsoft article at http://support.microsoft.com/kb/917607.
