Technical Notes

This technical note describes Attachmate product support for Microsoft Windows Vista and Microsoft Office 2007 and lists the known issues.

Attachmate Product Version Support on the Vista Platform

To ensure optimum performance and support for your Attachmate product running on Vista, run the Attachmate product version that is officially supported on Windows Vista.

For a list of applications that are officially supported on Windows Vista, see the Microsoft Vista Compatibility Center: http://www.microsoft.com/windows/compatibility/windows-vista/Search.aspx?type=Software&s=Attachmate&page=1

Certified for Windows Vista Logo

The following Attachmate products earned Microsoft's "Certified for Windows Vista" logo, which ensures that they meet the Windows Vista standards for security, reliability, compatibility, and ease of installation.

Works with Windows Vista Logo

The following Attachmate products have the "Works with Windows Vista" designation, which ensures their compatibility with Windows Vista:

Other Attachmate Products and Versions and Windows Vista

Review the following sections for information about Reflection 2011, Reflection for the Web, Verastream Host Integrator and earlier versions of Attachmate products listed above.

Important: Earlier versions of the Attachmate products listed above have not been fully tested on the Vista platform. If issues arise, they may be resolved in later versions.

The following Reflection 2011 products have been tested on Windows Vista:

Reflection for the Web version 9.x and Reflection for the Web 2008 client components will run on Windows Vista as long as Reflection for the Web is running on a system that meets minimum system requirements for the operating system, the Java runtime environment, and the web browser.

For a list of system requirements, see the Reflection for the Web Technical Specifications: http://www.attachmate.com/Products/Terminal+Emulation/refweb/rweb/rweb.htm.

For additional information about Reflection for the Web and Java Virtual Machines, see Technical Note 1674.

Verastream Host Integrator

• Version 6.6 or higher is supported on Windows Vista. For additional information, see Technical Note 10030.
• Versions 6.5 and earlier are not supported on Windows Vista. See Verastream Host Integrator Does Not Install under Known Issues below.

Verastream Process Designer

Release 3 is supported on Windows Vista (32/64-bit).

Known Issues

Review the following known issues with Microsoft Vista or 2007 Microsoft Office and Attachmate products. Check this technical note periodically for updated reports of known issues.

WinHelp Is Not Included with Vista

Windows Help program (WinHlp32.exe) is no longer included with Windows. To open product help, you may need to install the Windows Help program. For additional information, see Technical Note 2294.

EXTRA! X-treme User Data Location

For the default installation of EXTRA! X-treme 9, the User Data Location (for sessions, macros, and schemes directories) should be the My Documents or All Users directories.

Under Vista, if you specify Application Directory (\Program Files) for the User Data Location, the UAC shield icon appears on top of the EXTRA! shortcut icon (the big orange E), indicating that you need elevated or special permissions to run EXTRA! from this location.

Office 2007 Repair and Reflection VBA

Microsoft Office 2007 users may notice that when Reflection is uninstalled, a repair program is run for VBA. This repair is automatic and does not affect the performance of Microsoft Office 2007.

Reflection NFS Client Does Not Run

The Reflection NFS client, which ships with some Reflection products, is not supported on the Windows Vista platform. If the NFS client is already installed on an older Windows system that you plan to upgrade to Vista, it is strongly recommended that you uninstall the NFS client before upgrading the operating system.

For further details, please contact Attachmate Technical Support.

Reflection LPD Not Supported on Windows Vista

Reflection LPD, which ships with some Reflection products, is not supported on the Windows Vista platform.

Note: Some editions of Windows Vista include LPD print service. (If available in your edition of Vista, you can install LPD Print Service from Control Panel > Programs and Features > Turn Windows features on or off > Print Services > LPD Print Service.)

Running Reflection from a Settings File in a 64-bit Environment

If you run Reflection for UNIX and OpenVMS 64-bit on Vista 64-bit and then launch Reflection and save a settings file, starting Reflection from the settings file will fail. To resolve this issue, upgrade to Reflection 14.0 SP1 or higher.

SSL/TLS Tab Missing

In Reflection for IBM and the Reflection FTP Client running on Vista, the SSL/TLS tab is missing. To resolve this issue, upgrade to Reflection 14.0 SP1 or higher.

Reflection for the Web and IIS 7 Integration

There is a known issue integrating Reflection for the Web with IIS 7 on Windows Server 2008 and Windows Server 2008 R2. Contact Attachmate Technical Support for information about a workaround.

Reflection for the Web Servers

Vista is not a server operating system. We do not recommend running Reflection for the Web server components in a production environment on a workstation operating system such as Vista.

If you must install Reflection for the Web servers on a Vista workstation, note that Windows Vista has a new security component called User Account Control (UAC). Under this new infrastructure, administrators have administrative privileges, but applications run by administrators are run with standard user permissions, unless the user specifically authorizes the application to use higher privileges. This affects the ability to run the following Reflection for the Web components from the Start Menu: Uninstall, Start Servlet Runner, and all of the wizards in the Utility group. (Servers that are installed as a service run correctly on Vista.)

To configure the Reflection Start Menu icons to run with administrative privileges, right-click the shortcut and click Properties. On the Compatibility tab, select the "Run this program as an administrator" check box, and then click Ok.

For further information about UAC, see one of the following resources:

• Microsoft TechNet - http://technet2.microsoft.com/WindowsVista/en/library/0d75f774-8514-4c9e-ac08-4c21f5c6c2d91033.mspx?mfr=true
• Wikipedia - http://en.wikipedia.org/wiki/User_Account_Control

To configure Windows Vista to permit an application to run with elevated privileges:

1. Right-click the application icon, and click Properties.
2. On the Compatibility tab, under Privilege Level, select Run this program as an administrator.
3. Click OK.

Verastream Host Integrator Does Not Install

In Verastream Host Integrator version 6.5 or earlier, the Development Kit Setup may not properly complete installation on Windows Vista. This issue is resolved in Verastream Host Integrator version 6.6 or higher. For further information about supported platforms, see Technical Note 10030.