A setup log file is automatically created when you install Reflection by running Setup.exe or Install.exe. No setup log is created, however, if the Reflection installation is initiated using any other method. If you are experiencing installation difficulties and are not running one of these executables to start the installation, you will need to manually enable Windows Installer logging to capture setup information. This technical note explains how to locate, enable, disable, view, and upload setup log files.
This technical note covers the following topics:
When Setup.exe or Install.exe is run, a setup log file named Msiwrq.txt is created and saved to the user's personal Temp folder. If setup is rerun or if other Reflection products are installed, the new setup information is appended to the end of this file.
For directions on locating the Msiwrq.txt log file, see Locating the Setup Log.
Note the following:
Manually enable setup logging if you are experiencing installation difficulties when attempting to install Reflection, or a component of Reflection, by any method other than running Setup.exe or Install.exe. The following is a non-inclusive list of installation options that will be logged only if setup logging has been manually enabled:
When setup logging is manually enabled, a setup log file named Msi*.log is created and saved to the user's personal Temp folder. Unlike the default setup log which produces the single log file Msiwrq.txt, manually enabling logging produces a separate log file for each installation attempt.
Note: If you are using Windows 2000 or Windows XP, you must be a member of the Administrators group to enable or disable Windows Installer logging.
Follow the directions below to enable Windows Installer logging:
Microsoft Windows Installer logging is now enabled.
For directions on locating the Msi*.log log file, see the "Locating the Setup Log" section below.
Note: While logging is enabled, a separate Msi*.log file will be created for ALL software installations that use the Microsoft Windows Installer (MSI)not just Reflection installations. It is recommended that you disable Windows Installer logging once you have created the log file.
All setup log files are stored in the personal Temp folder of the user who installed the product. If you do not know where the user's personal Temp folder resides, follow the steps below to locate the log files:
You will see the Temp folder path in response (for example, C: \TEMP). Note: An environment variable named "TEMP" may also be defined. This variable is NOT used by Reflection Setup or by the MSI installer service. Only the "TMP" environment variable is used.
Depending upon how the log was initiated, you will see a file named Msiwrq.txt, or one or more log files named Msi*.log.
Note: On some systems, the Temp folder may be hidden. For example, by default on Windows 2000 workstations, the log file is written to the hidden folder: Documents and settings\<user's logon name>\Local settings\Temp\.
While logging is enabled, each MSI installation will create an Msi*.log file. To conserve disk space and avoid any performance degradation caused by logging, Attachmate technical support strongly recommends that you disable logging after you have successfully completed the installation. Follow the directions below to disable Windows Installer logging:
Microsoft Windows Installer logging is now disabled.
The log files are Unicode text files that can be viewed using any Unicode-ready text editor (such as WordPad, Word, and some versions of Notepad). For more information about reading logs, see the Microsoft Knowledge Base at http://search.support.microsoft.com and enter the following search term: Windows Installer error messages.
If you need to contact Attachmate technical support, a technician will give you instructions on uploading the setup log files to Attachmate.
Depending upon your installation options, setup logging may have created both an Msiwrq.txt file and one or more Msi*.log files. Attachmate support will need to see both the Msiwrq.txt file and the most recent Msi*.log file.
For information about contacting Attachmate support, see http://support.attachmate.com/contact/.