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Attachmate Product Support Lifecycle Phase Definitions

This table defines the Attachmate product support lifecycle phases. To determine the phase of support for your product version, see the Attachmate Product Support Lifecycle.

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Phase Current Mature Retired Discontinued
Product Technical Support Full technical support available* Full technical support available* Full technical support available* No interactive technical support assistance**
Product Defect Support Research and test to determine best solution; correct defects or provide workarounds* Limited defect support or workaround* Workarounds only*; no defect support (no access to service packs) Not available
Web-Based Technical Library Information Available Available Available Not available after 6-12 months.
Triggering Event Product release date Reclassification by Attachmate (typically begins when a new version is released) Reclassification by Attachmate Reclassification by Attachmate
Phase Duration Dependent on market demand, generally 6-12 months Generally 6-12 months Generally 12 months Indefinite

* Requires Maintenance Plan.
** Exception: Product Lifecycle Extension, a feature of the Elite Maintenance Plan, provides interactive support assistance during the first 12 months a product version is Discontinued.