
Attachmate Product Support Lifecycle Phases |
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This table defines the Attachmate product support lifecycle phases. To determine the phase of support for your product version, see the Attachmate Product Support Lifecycle.
| Current | Mature | Retired | Discontinued | |
| Interactive Technical Support | Yes* | Yes* | Yes* | No 1, 2 |
| Product Defect Support | Research and test to determine best solution; correct defects or provide workarounds* | Limited defect support or workaround* | Workarounds
only; no defect |
No 1, 2 |
| Access Web-based Technical Library | Yes | Yes | Yes | Not available after 6-12 months |
| Triggering Event | Product release date | Reclassification by Attachmate (typically begins when a new version is released) | Reclassification by Attachmate | Reclassification by Attachmate |
| Phase Duration | Dependent on market demand, generally 6-12 months | Generally 6-12 months | Generally 12 months | Indefinite |
| * Requires Maintenance Plan. 1 An Elite Maintenance Plan provides up to 12 additional months of interactive technical support after a covered product version moves to the Discontinued phase. (Defect support is not included.) 2 The Extended Support Program provides continued interactive technical support and/or limited defect support on eligible product versions that are Retired or Discontinued. The Extended Support Program option requires a current Maintenance Plan. |
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