Attachmate Product Support Lifecycle Phases
This table defines the Attachmate product support lifecycle phases. To determine the phase of support for your product version, see the Attachmate Product Support Lifecycle.
|Interactive Technical Support||Yes*||Yes*||Yes*||No 1, 2|
|Product Defect Support||Research and test to determine best solution; correct defects or provide workarounds*||Limited defect support or workaround*|| Workarounds
only; no defect
||No 1, 2|
|Access Web-based Technical Library||Yes||Yes||Yes||Not available after 6-12 months|
|Triggering Event||Product release date||Reclassification by Attachmate (typically begins when a new version is released)||Reclassification by Attachmate||Reclassification by Attachmate|
|Phase Duration||Dependent on market demand, generally 6-12 months||Generally 6-12 months||Generally 12 months||Indefinite|
* Requires Maintenance Plan.
1 An Elite Maintenance Plan provides up to 12 additional months of interactive technical support after a covered product version moves to the Discontinued phase. (Defect support is not included.)
2 The Extended Support Program provides continued interactive technical support and/or limited defect support on eligible product versions that are Retired or Discontinued. The Extended Support Program option requires a current Maintenance Plan.