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Attachmate Product Support Lifecycle Phases

This table defines the Attachmate product support lifecycle phases. To determine the phase of support for your product version, see the Attachmate Product Support Lifecycle.

         
Current Mature Retired Discontinued
Interactive Technical Support Yes* Yes* Yes* No 1, 2
Product Defect Support Research and test to determine best solution; correct defects or provide workarounds* Limited defect support or workaround* Workarounds only; no defect support2 (no access to service packs) No 1, 2
Access Web-based Technical Library Yes Yes Yes Not available after 6-12 months
Triggering Event Product release date Reclassification by Attachmate (typically begins when a new version is released) Reclassification by Attachmate Reclassification by Attachmate
Phase Duration Dependent on market demand, generally 6-12 months Generally 6-12 months Generally 12 months Indefinite

* Requires Maintenance Plan.

1 An Elite Maintenance Plan provides up to 12 additional months of interactive technical support after a covered product version moves to the Discontinued phase. (Defect support is not included.)

2 The Extended Support Program provides continued interactive technical support and/or limited defect support on eligible product versions that are Retired or Discontinued. The Extended Support Program option requires a current Maintenance Plan.