Contact Support

Technical support is provided to authorized support contacts with a current maintenance plan and supported product version, or to customers evaluating a Current product version.

Before you contact support

Please gather this information:
Your maintenance entitlement information:
Web: User ID and password—Login FAQ
Phone: VPA number
Service request number (if you're calling on an existing service request)
Product name and version number   Purchased DATABridge from Unisys?
Detailed description of the problem or request, including:
Steps required to duplicate the problem
Any pertinent error messages
Troubleshooting steps you have tried

North America

(US and Canada)
Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +1.206.217.7000
Toll-free: +1.800.688.3270
Elite customer phone number

Latin America

Office hours and holiday closures (US Office)
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +1.206.217.7000 (US Office)

Europe, Middle East, South Africa

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Speak to someone in your preferred language:
English +353.65.68.99940
Deutsch +353.65.68.99941
Français +353.65.68.99942
Italiano +353.65.68.99943
Português +353.65.68.99931
Español +353.65.68.99944

India

Submit a service request online:
Maintained customer
Evaluating customer

Australia and New Zealand

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +61.3.9825.2300

Japan

See also Attachmate Japan Support web site
Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +81.3.5206.9500

Hong Kong

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +852.2572.8988

Singapore

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +65.6335.7228

If you have comments regarding this Attachmate Support web site, send feedback to the webmaster.

Technical Support for other companies in Micro Focus International:

NetIQ Novell SUSE