|
|
|
Technical support is provided to customers with a current maintenance plan and qualifying product version.
- Select a Product to see Contact Information and Office Hours
| DATABridge e-Vantage EXTRA! |
F-Secure
SSH INFOConnect KEA! |
NetIQ
NetWizard Reflection |
Synapta
Verastream |
Before You Contact Support
Please gather this information:
- Your maintenance entitlement information:
- Web: User ID and password
- Phone: VPA number or Contact ID
- Service request number (if you're calling on an existing service request)
- Product name and version number
- Detailed description of the problem or request, including:
- steps required to duplicate the problem
- any pertinent error messages
- troubleshooting steps you have tried
If you have comments regarding this Attachmate Support web site, send feedback to the webmaster.
EXTRA!
KEA!
INFOConnect
DATABridge
e-Vantage
Synapta
NetWizard
Find your geographic region below to contact Technical Support regarding EXTRA!, KEA!, INFOConnect, DATABridge, e-Vantage, or Synapta products.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217-7000 Toll-free phone number  Elite customer phone number Office hours and holiday closures |
| Latin America | Submit a service request online:
Call one of the following locations:
|
| Europe Middle East South Africa |
Submit a service request online:
Speak to someone in your preferred language:
|
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See also
Attachmate Japan Support web site Submit a service request online: Call +81 3 5909 5641 Office hours and holiday closures |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
Reflection & Reflection for the Web
Find your geographic region below to contact Technical Support regarding Reflection 2008 or 2007, Reflection, and Reflection for the Web products. This information does not apply to Reflection for Secure IT.
Reflection for Secure IT: View Reflection for Secure IT contact information.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217-7000 Toll-free phone number Elite customer phone number Office hours and holiday closures |
| Latin America | Contact your Reflection reseller |
| United Kingdom Ireland South Africa Benelux Germany Switzerland Austria Italy France Sweden Norway Denmark Iceland |
Submit a service request online:
Speak to someone in your preferred language:
|
| Other European countries Middle East |
Contact your Reflection distributor |
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See Attachmate Japan Support web site |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
Verastream
Reflection for Secure IT
Find your geographic region below to contact Technical Support regarding Verastream or Reflection for Secure IT (SSH) products.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217 7000 Toll-free phone number Elite customer phone number Office hours and holiday closures |
| Latin America | Submit a service request online:
Call +1 206 217 7000 (US office) Office hours and holiday closures |
| Europe Middle East South Africa |
Submit a service request online:
Speak to someone in your preferred language:
|
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See Attachmate Japan Support web site |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
F-Secure SSH
Note the following:
- Beginning with version 6.0 (May 2005), the F-Secure SSH product
line is named Reflection for Secure IT. You can contact support
for Reflection for Secure IT (SSH products).
- The upgrade path for F-Secure SSH version 5.x and earlier is Reflection
for Secure IT. Effective February 2008, all F-Secure SSH products
version 5.x are no longer supported. See the Product
Support Lifecycle status for secure communication products.
- Attachmate has supported F-Secure SSH products only. For assistance with F-Secure anti-virus products, go to www.f-secure.com.
Note the following:
- WinINSTALL is the upgrade path for NetWizard products. For sales
and service on WinINSTALL, contact Scalable
Software.
- Effective June 30, 2008, all versions of NetWizard products are discontinued, so are no longer eligible for interactive technical support assistance. See also the Attachmate Product Support Lifecycle status.
- For assistance with Verastream Web Integrator (Kapow RoboSuite Web Integration), go to www.kapowtech.com.
- For assistance with Verastream Desktop Integrator (OpenSpan Composite Studio), contact support@openspan.com.
NetIQ
Here is how to get in touch with support for NetIQ products.
US & Canada
Monday through Friday, 6:00 AM to 5:00 PM Pacific time
2009 North America holiday closures
November 27, 28 (2008)December 25, 26
Thursday, January 1 (2009)
Friday, January 2
Monday, May 25
Friday, July 3
Monday, September 7
Thursday, November 26
Friday, November 27
Friday, December 25
Europe, Middle East, Africa
Monday through Thursday, 8:30 to 17:00 (GMT)
Friday, 8:30 to 16:00 (GMT)
2009 EMEA holiday closures
January 1December 25
Brazil and Mexico City
Brazil hours
Monday through Friday, 9:00 AM to 6:00 PM local Brasilia time
2009 Brazil holiday closures
January 1, 2February 23, 24, 25 (half day)
April 10, 20, 21
May 1
June 11
July 9 (São Paulo only)
September 7
October 12
November 2
December 24, 25, 31
Mexico City hours
Monday through Friday, 9:00 AM to 7:00 PM central time
2009 Mexico holiday closures
January 1
February 2
March 16,
April 9, 10
May 1, 5
September 15, 16
November 2, 16
December 24, 25
Australia & New Zealand
Monday through Friday, 9:00 AM to 5:00 PM local Melbourne/Sydney time
2009 Australia holiday closures
January 1, 26, 29March 9
April 10, 13
June 8
August 3
December 25
Japan
Monday through Friday, 9:00 AM to 5:00 PM local Japan time
2009 Japan holiday closures
January 1, 12February 11
March 20
April 29
May 3, 4, 5, 6
July 20
September 21, 22, 23
October 12
November 3, 23
December 23
Hong Kong
Monday through Friday, 9:00 AM to 5:00 PM local Hong Kong time
2009 Hong Kong holiday closures
January 1, 26, 27, 28April 10, 13
May 1, 28
July 1
October 1, 26
December 25
Singapore
Monday through Friday, 9:00 AM to 5:00 PM local Singapore time
2009 Singapore holiday closures
January 1, 26, 27April 10
May 1
August 10
September 21
October 16, 27
November 16, 27
December 25
- Support Home
- My Support
- Solution Library
- Download Library
- Programs & Policies
- Contact Support
- Search Support
Home |
Products | Customer
Stories | White
Papers | Support | Partners
| About
Us | Press
Privacy
& Legal | Site
Map | Attachmate
Worldwide | Contact
Us | NetIQ.com
©2009 Attachmate Corporation. All Rights Reserved.