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Technical support is provided to customers with a current maintenance plan and qualifying product version.
- Select a Product to see Contact Information and Office Hours
|
DATABridge e-Vantage EXTRA! FileXpress |
INFOConnect Luminet NetIQ |
Reflection Synapta Verastream |
Before You Contact Support
Please gather this information:
- Your maintenance entitlement information:
- Web: User ID and password
- Phone: VPA number or Contact ID
- Service request number (if you're calling on an existing service request)
- Product name and version number
- Detailed description of the problem or request, including:
- steps required to duplicate the problem
- any pertinent error messages
- troubleshooting steps you have tried
If you have comments regarding this Attachmate Support web site, send feedback to the webmaster.
EXTRA!
KEA!
INFOConnect
DATABridge
e-Vantage
Synapta
NetWizard
Find your geographic region below to contact Technical Support regarding EXTRA!, KEA!, INFOConnect, DATABridge, e-Vantage, or Synapta products.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217-7000 Toll-free phone number  Elite customer phone number Office hours and holiday closures |
| Latin America | Submit a service request online:
Call one of the following locations:
|
| Europe Middle East South Africa |
Submit a service request online:
Speak to someone in your preferred language:
|
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See also
Attachmate Japan Support web site Submit a service request online: Call +81 3 5909 5641 Office hours and holiday closures |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
Reflection & Reflection for the Web
Find your geographic region below to contact Technical Support regarding Reflection 2008 or 2007, Reflection, and Reflection for the Web products. This information does not apply to Reflection for Secure IT.
Reflection for Secure IT: View Reflection for Secure IT contact information.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217-7000 Toll-free phone number Elite customer phone number Office hours and holiday closures |
| Latin America | Contact your Reflection reseller |
| United Kingdom Ireland South Africa Benelux Germany Switzerland Austria Italy France Sweden Norway Denmark Iceland |
Submit a service request online:
Speak to someone in your preferred language:
|
| Other European countries Middle East |
Contact your Reflection distributor |
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See Attachmate Japan Support web site |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
Verastream
FileXpress
Reflection for Secure IT
Find your geographic region below to contact Technical Support regarding Verastream, Reflection for Secure IT (SSH), or FileXpress products.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217 7000 Toll-free phone number Elite customer phone number Office hours and holiday closures |
| Latin America | Submit a service request online:
Call +1 206 217 7000 (US office) Office hours and holiday closures |
| Europe Middle East South Africa |
Submit a service request online:
Speak to someone in your preferred language:
|
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See Attachmate Japan Support web site |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
Luminet
Find your geographic region below to contact Technical Support regarding Luminet.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217 7000 Toll-free phone number Elite customer phone number Office hours and holiday closures |
| Europe Middle East South Africa |
Submit a service request online:
Speak to someone in your preferred language:
|
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See Attachmate Japan Support web site |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
F-Secure SSH
Note the following:
- Beginning with version 6.0 (May 2005), the F-Secure SSH product
line is named Reflection for Secure IT. You can contact support
for Reflection for Secure IT (SSH products).
- The upgrade path for F-Secure SSH version 5.x and earlier is Reflection
for Secure IT. Effective February 2008, all F-Secure SSH products
version 5.x are no longer supported. See the Product
Support Lifecycle status for secure communication products.
- Attachmate has supported F-Secure SSH products only. For assistance with F-Secure anti-virus products, go to www.f-secure.com.
Note the following:
- WinINSTALL is the upgrade path for NetWizard products. For sales
and service on WinINSTALL, contact Scalable
Software.
- Effective June 30, 2008, all versions of NetWizard products are discontinued, so are no longer eligible for interactive technical support assistance. See also the Attachmate Product Support Lifecycle status.
- For assistance with Verastream Web Integrator (Kapow RoboSuite Web Integration), go to www.kapowtech.com.
- For assistance with Verastream Desktop Integrator (OpenSpan Composite Studio), contact support@openspan.com.
NetIQ
Here is how to get in touch with support for NetIQ products.
US & Canada
Monday through Friday, 6:00 AM to 5:00 PM Pacific time
2010 North America holiday closures
January 1February 15
May 31
July 5
September 6
November 25
November 26
December 24
Europe, Middle East, Africa
Monday through Thursday, 8:30 to 17:00 (GMT)
Friday, 8:30 to 16:00 (GMT)
2010 EMEA holiday closures
January 1
Brazil and Mexico City
Brazil hours
Monday through Friday, 9:00 AM to 6:00 PM local Brasilia time
2010 Brazil holiday closures
January 1February 16
April 2, 21
July 9
September 7
October 12
November 2, 15
December 24, 27, 31
Mexico City hours
Monday through Friday, 9:00 AM to 7:00 PM central time
2010 Mexico holiday closures
January 1
February 1
March 15,
April 1, 2
May 5
September 15, 16
November 1, 15
December 24, 27
Australia & New Zealand
Monday through Friday, 9:00 AM to 5:00 PM local Melbourne/Sydney time
2010 Australia holiday closures
January 1, 26March 8
April 2, 5, 26
June 14
November 2
December 27, 28
Japan
Monday through Friday, 9:00 AM to 5:00 PM local Japan time
2010 Japan holiday closures
January 1, 4, 11February 11
March 22
April 29, 30
May 3, 4, 5
July 19
September 20, 23
October 11
November 3, 23
December 23, 29, 30, 31
Hong Kong
Monday through Friday, 9:00 AM to 5:00 PM local Hong Kong time
2010 Hong Kong holiday closures
January 1February 15, 16
April 2, 5, 6
May 21
June 16
July 1
October 1
December 27
Singapore
Monday through Friday, 9:00 AM to 5:00 PM local Singapore time
2010 Singapore holiday closures
January 1February 15, 16
April 2
May 28
August 9
September 10
November 5, 17
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