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Contact Support

Technical support is provided to customers with a current maintenance plan and qualifying product version. Choose your product family below to display the appropriate technical support options.

Before You Contact Support

Please gather this information:

  • Your maintenance entitlement information:
    • Web: User ID and password
    • Phone: VPA number, Contact ID, or WinINSTALL customer number
  • Service request number (if you're calling on an existing service request)
  • Product name and version number
  • Detailed description of the problem or request, including:
    • steps required to duplicate the problem
    • any pertinent error messages
    • troubleshooting steps you have tried

 

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