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Contact Support

Technical support is provided to authorized support contacts with a current maintenance plan and supported product version, or to customers evaluating a Current product version.

Before You Contact Support

Please gather this information:

Your maintenance entitlement information:
Web: User ID and password -- Login FAQ
Phone: VPA number
Service request number (if you're calling on an existing service request)
Product name and version number
Detailed description of the problem or request, including:
Steps required to duplicate the problem
Any pertinent error messages
Troubleshooting steps you have tried

North America
(USA and Canada)
Submit a service request online:
Maintained customer Login required
Evaluating customer
Call (206) 217-7000
Toll-free phone number Login required
Elite customer phone number Login required

Office hours and holiday closures
Latin America Submit a service request online:
Maintained customer Login required
Evaluating customer
Call (206) 217-7000 (US Office)

Office hours and holiday closures (US Office)
Europe
Middle East
South Africa
Submit a service request online:
Maintained customer Login required
Evaluating customer
Speak to someone in your preferred language:
English +353 65 68 99940
Deutsch +353 65 68 99941
Français +353 65 68 99942
Italiano +353 65 68 99943
Português +353 65 68 99931
Español +353 65 68 99944
Office hours and holiday closures
India Submit a service request online:
Maintained customer Login required
Evaluating customer
Australia
New Zealand
Submit a service request online:
Maintained customer Login required
Evaluating customer
Call +61 3 9825 2300
Office hours and holiday closures
Japan See also Attachmate Japan Support web site

Submit a service request online:
Maintained customer Login required
Evaluating customer
Call +81 3 5206 9500
Office hours and holiday closures
Hong Kong Submit a service request online:
Maintained customer Login required
Evaluating customer
Call +852 2572 8988
Office hours and holiday closures
Singapore Submit a service request online:
Maintained customer Login required
Evaluating customer
Call +65 6335 7228
Office hours and holiday closures

 

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