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Technical support is provided to authorized support contacts with a current maintenance plan and supported product version, or to customers evaluating a Current product version.
Before You Contact Support
Please gather this information:
- Your maintenance entitlement information:
- Web: User ID and password -- Login FAQ
- Phone: VPA number
- Service request number (if you're calling on an existing service request)
- Product name and version number
- Detailed description of the problem or request, including:
- Steps required to duplicate the problem
- Any pertinent error messages
- Troubleshooting steps you have tried
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217-7000 Toll-free phone number  Elite customer phone number Office hours and holiday closures |
| Latin America | Submit a service request online:
Call (206) 217-7000 (US Office)
Office hours and holiday closures (US Office) |
| Europe Middle East South Africa |
Submit a service request online:
Speak to someone in your preferred language:
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| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See also
Attachmate Japan Support web site Submit a service request online: Call +81 3 5206 9500 Office hours and holiday closures |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
If you have comments regarding this Attachmate Support web site, send feedback to the webmaster.
- Technical Support for other companies in The Attachmate Group
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©2013 Attachmate Corporation. All Rights Reserved. | |
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