Contact Support

Technical support is provided to authorized support contacts with a current maintenance plan and supported product version, or to customers evaluating a Current product version.

Before you contact support

Please gather this information:
Your maintenance entitlement information:
Web: User ID and password—Login FAQ
Phone: VPA number
Service request number (if you're calling on an existing service request)
Product name and version number   Purchased DATABridge from Unisys?
Detailed description of the problem or request, including:
Steps required to duplicate the problem
Any pertinent error messages
Troubleshooting steps you have tried

North America

(US and Canada)
Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: (206) 217-7000
Toll-free: (800) 688-3270
Elite customer phone number

Latin America

Office hours and holiday closures (US Office)
Submit a service request online:
Maintained customer
Evaluating customer
Tel: (206) 217-7000 (US Office)

Europe, Middle East, South Africa

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Speak to someone in your preferred language:
English +353 65 68 99940
Deutsch +353 65 68 99941
Français +353 65 68 99942
Italiano +353 65 68 99943
Português +353 65 68 99931
Español +353 65 68 99944

India

Submit a service request online:
Maintained customer
Evaluating customer

Australia and New Zealand

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +61 3 9825 2300

Japan

See also Attachmate Japan Support web site
Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +81 3 5206 9500

Hong Kong

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +852 2572 8988

Singapore

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +65 6335 7228

If you have comments regarding this Attachmate Support web site, send feedback to the webmaster.

Technical Support for other companies in The Attachmate Group:

NetIQ Novell SUSE