Contact Support

Technical support is provided to authorized support contacts with a current maintenance plan and supported product version, or to customers evaluating a Current product version.

Before you contact support

Please gather this information:
Your maintenance entitlement information:
Web: User ID and password—Login FAQ
Phone: VPA number
Service request number (if you're calling on an existing service request)
Product name and version number   Purchased Databridge from Unisys?
  Need help for Rumba?
Detailed description of the problem or request, including:
Steps required to duplicate the problem
Any pertinent error messages
Troubleshooting steps you have tried

North America

(US and Canada)
Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +1.206.217.7000
Toll-free: +1.800.688.3270
Elite customer phone number

Latin America

Office hours and holiday closures (US Office)
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +1.206.217.7000 (US Office)

Europe, Middle East, South Africa

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Speak to someone in your preferred language:
English +353.65.68.99940
Deutsch +353.65.68.99941
Français +353.65.68.99942
Italiano +353.65.68.99943
Español +353.65.68.99944

India

Submit a service request online:
Maintained customer
Evaluating customer

Australia

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +61.3.9825.2300

New Zealand

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +64.9.918.1869

Japan

See also Attachmate Japan Support web site
Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +81.3.5206.9500

Hong Kong

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +852.2588.5288

Singapore

Office hours and holiday closures
Submit a service request online:
Maintained customer
Evaluating customer
Tel: +65.6335.7228

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