Contact Technical Support at Attachmate

Technical support is provided to authorized support contacts with a current maintenance plan and supported product version, or to customers evaluating a Current product version.

Please gather this information:

Your maintenance entitlement information:
- Web: User ID and password -- Login FAQ
- Phone: VPA number
Service request number (if you're calling on an existing service request)
Product name and version number
Detailed description of the problem or request, including:
- steps required to duplicate the problem
- any pertinent error messages
- troubleshooting steps you have tried

North America (USA and Canada)	Submit a service request online: Maintained customer Evaluating customer Call (206) 217-7000 Toll-free phone number Elite customer phone number Office hours and holiday closures
Latin America	Submit a service request online: Maintained customer Evaluating customer Call (206) 217-7000 (US Office) Office hours and holiday closures (US Office)
Europe Middle East South Africa	Submit a service request online: Maintained customer Evaluating customer Speak to someone in your preferred language: English +353 65 68 99940 German +353 65 68 99941 French +353 65 68 99942 Italian +353 65 68 99943 Portuguese +353 65 68 99931 Spanish +353 65 68 99944 Office hours and holiday closures
India	Submit a service request online: Maintained customer Evaluating customer
Australia New Zealand	Submit a service request online: Maintained customer Evaluating customer Call +61 3 9825 2300 Office hours and holiday closures
Japan	See also Attachmate Japan Support web site Submit a service request online: Maintained customer Evaluating customer Call +81 3 5206 9500 Office hours and holiday closures
Hong Kong	Submit a service request online: Maintained customer Evaluating customer Call +852 2572 8988 Office hours and holiday closures
Singapore	Submit a service request online: Maintained customer Evaluating customer Call +65 6335 7228 Office hours and holiday closures